Frequently Asked Questions (FAQs)
FREQUENTLY ASKED QUESTIONS (FAQs)
Shipping Time Update
Processing Time & Tracking
Processing time for most products is 3–5 business days.
Once your order has shipped from our warehouse, you will receive a confirmation email with your tracking number. Please allow some time for tracking updates to appear and keep an eye on your inbox (including spam/junk folders).
Shipment Packaging
For logistical reasons, items from the same order may be shipped in separate packages. This means you may receive your products at different times. Rest assured, all items will arrive.
Estimated Shipping Times (After Processing)
Shipping times vary depending on destination and carrier:
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United States: 15–30 business days
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United Kingdom: 10–30 business days
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Australia: 10–30 business days
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Canada: 10–30 business days
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Western Europe: 10–30 business days
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Rest of World: 10–40 business days
Note: Shipping times are estimates and may vary due to customs, carrier delays, weather, or high-demand periods.
Refund & Replacement Policy
If you receive an item that is damaged or faulty, we will gladly offer a replacement at no additional cost.
Please contact us within 48 hours of receiving your order.
Eligibility for Replacement:
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Items that arrive damaged, broken, or defective
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Parcels that are confirmed lost in transit
Non-Eligible Situations:
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Change of mind after delivery
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Incorrect address provided by the customer
Zippy does not accept returns or exchanges. Once an item has been received, it cannot be returned.
Important: Zippy is not responsible for lost or misrouted packages caused by incorrect shipping information. Please double-check your address before placing your order.
Cancellations
You may request an order cancellation within 24 hours of purchase.
After 24 hours, the order may already be in processing or shipment, and only a partial refund may be possible.
We strongly recommend reviewing product descriptions, processing times, and shipping estimates before placing your order.
Do You Ship Internationally?
Yes! Zippy ships worldwide.
How Do I Track My Package?
You can check your order status anytime using the Order Status page on our website.
If you need assistance, please contact our customer support team at:
📧 support@zippytoday.com
I Ordered Multiple Items but Only Received One. Why?
We ship from multiple warehouses. When you order more than one item, each product may ship separately.
This means:
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Items may arrive at different times
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You may receive multiple tracking numbers
No worries — all items from your order will arrive.
I Didn’t Receive a Confirmation Email. What Should I Do?
Please:
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Double-check that your email address was entered correctly
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Check your spam/junk folder
If you still don’t see it, contact us at support@zippytoday.com, and we’ll help right away.
There Are No Shipping Methods Available for My Cart
Some FREE promotional products are limited to one per customer. If you see this message, please review your cart.
To order more than one free item, you may need to place a separate order.
I Have a Question That Isn’t Answered Here. How Can I Contact You?
We’re happy to help!
📧 Email: support@zippytoday.com
We aim to respond as quickly as possible, typically within 24–48 business hours.